TownsKart (“we”, “our”, “us”) values your privacy and is committed to protecting the personal information of all users (“you”, “your”) who access or use the TownsKart mobile application (“App”) and website www.townskart.com (collectively referred to as the “Platform”).
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use our services. By accessing or using the Platform, you agree to the terms of this Privacy Policy.
We collect only information that is necessary to provide and improve our services.
We may collect the following personal details:
Full name
Mobile number
Email address
Delivery address
Order details and order history
Delivery status and service details
Refunds, cancellations, and support interactions
Note: TownsKart does not store your debit card, credit card, or UPI details.
We may collect limited technical data such as:
Device type and model
Operating system and app version
IP address
Date and time of access
This data helps us improve app performance and security.
We collect delivery location details provided by you. With your permission, approximate location data may be used to improve delivery accuracy and service availability.
Your information is used strictly for legitimate business purposes, including:
Creating and managing user accounts
Processing orders and deliveries
Coordinating with merchants and delivery partners
Communicating order updates and support messages
Processing refunds and cancellations
Improving app functionality and user experience
Preventing fraud, misuse, and unauthorized activity
Complying with legal and regulatory requirements
TownsKart does not sell, rent, or trade your personal information to third parties.
Your information may be shared only in the following cases:
With merchants or local stores to fulfill your orders
With delivery partners to complete deliveries
With payment gateway providers for secure transaction processing
With service providers who assist in app operations and customer support
When required by law, regulation, or legal process
All third parties are required to handle your data securely and only for the intended purpose.
All online payments are processed through authorized third-party payment gateways.
TownsKart does not store or process your card or banking details
Payment data storage, if any, is governed by the policies of the respective payment service providers
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration.
However, while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.
We retain your information only for as long as necessary to:
Provide services
Comply with legal obligations
Resolve disputes
Enforce our policies
When data is no longer required, it is securely deleted or anonymized.
You have the right to:
Access and review your personal information
Update or correct inaccurate details
Request account deletion (subject to legal and operational requirements)
Withdraw consent for optional data usage
Most account information can be managed directly within the app. For other requests, you may contact us.
TownsKart services are intended only for users 18 years of age or older. We do not knowingly collect personal information from minors. If such information is identified, it will be deleted promptly.
The Platform may contain links to third-party websites or services. TownsKart is not responsible for the privacy practices or content of such external platforms. Users are encouraged to review their privacy policies separately.
TownsKart reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on the Platform and will take effect immediately upon posting.
Continued use of the Platform after changes indicates acceptance of the updated Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: rafiqshaik.2bus@gmail.com
Phone: 7569844642
Website: www.townskart.com
